
Printing or electronically filing your return reflects your satisfaction with TurboTax Online, at which time you will be required to pay or register for the product. Satisfaction Guaranteed: You may use TurboTax Online without charge up to the point you decide to print or electronically file your tax return.
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If we are not able to connect you to one of our tax professionals, we will refund the applicable TurboTax Live Business or TurboTax Live Full Service Business federal and/or state purchase price paid. We will not represent you before the IRS or state tax authority or provide legal advice. If you receive an audit letter from the IRS or State Department of Revenue on your 2022 TurboTax business return, we will provide one-on-one question-and-answer support with a tax professional, if requested through our Audit Support Center, for audited business returns filed with TurboTax for the current 2022 tax year.

You are responsible for paying any additional tax liability you may owe. If you pay an IRS or state penalty or interest because of a TurboTax calculation error, we'll pay you the penalty and interest. 100% Accurate Calculations Guarantee – Business Returns.
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(TurboTax Free Edition customers are entitled to payment of $30.) This guarantee is good for the lifetime of your personal, individual tax return, which Intuit defines as seven years from the date you filed it with TurboTax. If we are not able to connect you to one of our tax professionals, we will refund the applicable TurboTax federal and/or state purchase price paid. Audit Support Guarantee – Individual Returns: If you receive an audit letter from the IRS or State Department of Revenue based on your 2022 TurboTax individual tax return, we will provide one-on-one question-and-answer support with a tax professional, if requested through our Audit Support Center, for audited individual returns filed with TurboTax for the current 2022 tax year and, for individual, non-business returns, for the past two tax years (2021, 2020).(TurboTax Online Free Edition customers are entitled to payment of $30.) This guarantee is good for the lifetime of your personal, individual tax return, which Intuit defines as seven years from the date you filed it with TurboTax. Maximum Refund Guarantee / Maximum Tax Savings Guarantee - or Your Money Back – Individual Returns: If you get a larger refund or smaller tax due from another tax preparation method by filing an amended return, we'll refund the applicable TurboTax federal and/or state purchase price paid.This guarantee is good for the lifetime of your personal, individual tax return, which Intuit defines as seven years from the date you filed it with TurboTax. 100% Accurate Calculations Guarantee – Individual Returns: If you pay an IRS or state penalty or interest because of a TurboTax calculation error, we'll pay you the penalty and interest.In a statement, Intuit admitted no wrongdoing and said it agreed to the deal to "put this matter behind it."īelow, find out if you qualify, what you need to do to receive compensation and how much money affected customers can expect to get from the settlement. "This agreement should serve as a reminder to companies large and small that engaging in these deceptive marketing ploys is illegal." "For years, Intuit misled the most vulnerable among us to make a profit," James said in a May 4 statement.

The company also lured people in with ads that touted its free edition, "only to deceive them into paying," according to New York Attorney General Letitia James, who brokered the multistate settlement.

Investigators said Intuit also engaged in deceptive marketing and trade practices, including intentionally blocking its IRS Free File landing page from search engine results. The FTC claimed that, in 2020 alone, two-thirds of eligible filers couldn't use TurboTax Free Edition, including gig workers and people who earned farm income.
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This story is part of Taxes 2022, CNET's coverage of the best tax software and everything else you need to get your return filed quickly, accurately and on-time.
